Frequently Asked Questions (FAQ)

1. What types of items do you sell?

We specialise in curated collections of vintage, designer, and luxury clothing and accessories, as well as some contemporary pieces. Each of our drops features a mix of iconic pre-owned items and carefully selected new additions. Our offerings include apparel, handbags, shoes, jewellery, and other premium accessories, all handpicked for quality and style.

2. How often do you release new collections?

We release six exclusive curated collections each year, with a new drop every two months. Each collection is thoughtfully selected to offer our customers unique, high-quality pieces that reflect both current trends and timeless style, including a combination of vintage, designer, and new pieces.

3. How do I stay updated on upcoming drops?

To stay in the loop, simply sign up for our newsletter! You’ll receive early access to upcoming collections, exclusive previews, and special offers. You can also follow us on social media for sneak peeks, behind-the-scenes content, and reminders about upcoming drops.

4. Are all the items pre-owned?

Not all our items are pre-owned. While we specialise in vintage and designer second-hand goods, we also offer a selection of new pieces that complement the curated nature of our collections. We take great care in selecting both pre-owned and new items that are in excellent condition and fit with our aesthetic.

5. How do you ensure the authenticity of the items you sell?

Authenticity is a top priority for us. Our team carefully inspects every item for brand markers, serial numbers, stitching, and other signs of authenticity. We also work with trusted sourcing partners and use advanced methods to verify items, ensuring that you receive genuine designer and luxury goods.

6. Are the items available in all sizes?

Our collections vary with each drop, so the sizes of available items depend on the specific curation. We aim to offer a diverse selection of sizes, but it’s always best to check the size details on individual product pages or reach out to us if you’re looking for something specific.

7. Can I return or exchange an item?

Due to the curated nature of our collections, all sales are final unless otherwise stated. If you receive an item that is damaged or not as described, please contact us within 7 days of delivery, and we’ll work with you to resolve the issue.

8. How do I know if an item will fit me?

We provide detailed measurements and sizing information for each item, as vintage and designer sizing can sometimes differ from modern standards. We recommend comparing these measurements with a similar item you already own to ensure the best fit. If you have any questions about sizing, feel free to contact us before making your purchase.

9. Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping fees and delivery times will vary depending on your location. During checkout, you’ll be able to select your country and pick a free delivery option for your country. we will contact you via email after the purchase to confirm the additional cost of delivery which will vary depending on factors such as destination, item weight & parcel size. please email us before hand if you would like a quote on international shipping. Please note that customs fees may apply depending on your country’s regulations.

10. Can I sell my items to you?

We’re always looking for high-quality, designer, or vintage items to add to our collections! If you have pieces you think would be a good fit, please reach out to us directly. We’ll review your items and let you know if they are a match for our upcoming drops.

11. How do I care for my preloved items?

Each item is unique, and we recommend following the care instructions provided by the original manufacturer where possible. We highly recommend handwashing individual items to ensure they remain in excellent condition for years to come.

15. How do I purchase an item?

Simply browse our collections online and add your desired items to your basket. During checkout, you’ll be able to enter your shipping and payment details. Once your purchase is confirmed, we’ll carefully pack and dispatch your items.